Why buying plugins won't give you a right for support
I provide support for the Premium Plugin ItemsAdder. And throughout my time doing this have I encountered lines like these:
- "Can you finally add support for x?"
- "I bought this plugin, so why won't my issue be solved?"
- "No update in ... did the dev abandon the project?"
Some of these lines may sound extreme, but I've encountered them before at least once. And not just with ItemsAdder, but also other (often times not even premium) plugins.
And they all have one thing in common most of the time: The user thinks they have a right for support, because they bought (or simply use) the plugin. This couldn't be further from the truth.